How do I create an account on the platform? First, be sure to select “Candidate” or “Employer” when creating your account. *If you are an employer, remember to enter the word ‘BETA’ in the promotion code box to prevent your credit card from being billed during the beta phase.
What information do I need to provide to register? Providing more information about yourself as a job-seeker will result in better matches with prospective positions. The uniqueness of Gravitate is that it matches you not only on experience, but also on your capabilities, skills, and character, all dependent upon the detail you provide. But if you only have time to enter your basic information you can still have immediate access to job postings.
How do I reset my password if I forget it?Right below where you would normally enter your password is a link that says, Forgot your password. Click on that link and enter your email address. Instructions will immediately be sent to that email address. (Check your spam folder if you’re not seeing it right away.)
Can I use social media logins?Not at this time.
Job Searching and Filtering:
How do I search for jobs on the platform? Go to the Job Postings tab on your dashboard. On that page you can filter and sort. All jobs available will be visible on that page along with other information to help you decide which opportunities best align with you as a candidate.
What are the different filters I can use to narrow down job searches? You can filter by jobs applied to or not yet applied, by a particular skill, number of years of experience, location, job type, pay type, remote work, and the date the job was created.
Can I save job searches for later?You cannot save job searches for later but if you are well matched to an open opportunity, it will remain visible as a preferred job postingon your dashboard.
How often are new jobs added to the platform?Jobs are added to the platform as quickly as employers post. There is no waiting period so check back daily!
Gravitate Profile:
What information should I include in my Gravitate profile?Include as much information about yourself as possible. The more information you include, the better likelihood of matching to the perfect job posting for you!
How do I upload my resume and cover letter?Go to the Profile page and select the ManageDocuments button. By selecting the Choose button, it will take you to your personal file storage where you can upload your document. Once you’ve selected the document to upload, ensure you select the Upload button. Once you do you will see that document in your list Your Uploaded Files in the Manage Documents area.
Can I customize my profile visibility settings?As a candidate, if you no longer want your profile visible to all employers because you’re happily employed, you may change your profile settings at any time. Go to the Settings tab. Go to the Public Profile selector button and slide it to green. This blocks employers from seeing your profile. Be sure to select Save Changes at the bottom of the Settings page. At any time, you can slide it back and again be visible to employers.
How do I update my profile details? We recommend keeping your Profile up to date regularly. When you need to update your profile, go to the Profile page, select Manage Gravitate Profile, and make your changes. When you’ve completed be sure to select the Update Profile button at the bottom of the page to save your changes.
How and where to provide narrative on employment lapses.In the Job Experience category of your profile, select +Add to create another experience. Enter Employment Lapse in the Business Name and complete the Years of Experience and Duties cells. Be sure to select Update Profile at the bottom of the page when completed.
Why it is important to add hobbies on your Gravitate profile.Sharing information about you makes you relatable to employers. Hobbies often provide insight into your personality that could be of interest to employers and gives them something to ask you about during an interview. These “soft” topics are where you can really show some personality during an interview, so take advantage of this feature!
Application Process:
How do I apply for a job on the platform?As you are viewing job postings, select the job you are interested in and click the View button. After reviewing the details of that job posting, scroll to the bottom of the page and select the Start Application button. This opens a window where you can edit a message and if desired, you can select documents that you’ve uploaded to attach to the message. Once you click the Apply button, an email is formally sent to the employer as to your intent to apply to that particular job posting.
Can I track the status of my applications?Once you’ve applied to a job posting, you may monitor your Messages tab to watch for that employer’s response. This is also how to communicate with the employer throughout the hiring process.
What happens after I submit an application?Once you’ve applied to a job posting, you may monitor your Messages tab to watch for that employer’s response. If the employer is interested in moving forward or not interested, they will provide feedback via Gravitate’s internal email system.
Employer Profiles:
How do I create an employer account? On the Gravitate login page look for the phrase “Create one today!” and click on that link. The first dropdown is for User Type. Select Company and complete the required account information.
How do I post a job opening? As an employer, go to the Job Postings tab and select the button Add Job Postings. This will open a page to fill out relevant job posting information. Once complete, select the Save Changes button.
How can I manage my job postings?And at any time, you may edit an existing job posting. You may also create a copy of an existing posting and make edits thus creating a new job posting similar to a previous one. If you no longer want the posting to be visible, you can either change the ‘close date’ to be a date that has already expired, or you can Archive a job posting. Archive will also discontinue the job posting.
How do I access candidate applications? Candidate applications are received via the internal Gravitate email system and reside in the Messages tab.
Communication Features:
How do I contact employers or candidates on the platform? Candidate-to-employer communication is dependent on employers with active job postings. If an employer does not have an active job posting, the candidate will not be able to initiate an email interaction with the employer. Employer-to-candidate communication is dependent on the candidate having a profile set to ‘visible’ within the system. If an employer can see a candidate, they can begin email interactions at any time.
What messaging capabilities are available? Messages are limited to employers with active job postings and active candidates.
Can I send attachments through the messaging system?Yes, you can. Any document uploaded to the system can be attached to a message.
Payment and Fees:
What are the fees associated with using the platform (for both candidates and employers)?There are no Gravitate fees for jobseekers to use the system. Employers' fees are dependent on their current employee count and tax status. Fees are assessed monthly or annually.
How do I manage my payment information?As an active employer, go to Settings and select the Manage Subscription button.
Privacy and Data Security:
How does the platform protect my personal information?Gravitate will not share or sell your information to a third party at any time. The Gravitate platform is continuously monitored for security issues. While no method of transmission or electronic storage via the internet is 100% secure, Gravitate uses common commercially acceptable means to protect your personal information
How can I access or update my data?At any time, you may edit your email and phone number via the Settings button and may update your profile via the Profile button.
Technical Support:
How do I contact customer support? On the bottom right of each Gravitate webpage is a phone number and an email address to contact customer support. You can always email [email protected]
What are the typical response times for support inquiries? 24-48 hours M-F.
